> For the complete documentation index, see [llms.txt](https://docs.hala.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hala.ai/key-concepts/actions/servicenow.md).

# ServiceNow

Last Updated: 25.10.2019

## Adding REST API actions

Go to the `Actions` section on the [Hala Platform](https://platform.hala.ai/), and create a new action by pressing the button `Create Action`. Provide the name for the action and select the integration (you need to add the integration upfront).

![](https://3295177523-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lit4AWYuRQwOi31ApzH%2F-LrxYmIo5ooZQyDwRGva%2F-LrxkFPM017X85TQ5GK4%2FScreen%20Shot%202019-10-24%20at%203.32.18%20PM.png?alt=media\&token=41b4be44-f631-4e27-811e-bbffa700de42)

* Provide the API url

![](https://3295177523-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lit4AWYuRQwOi31ApzH%2F-LrxYmIo5ooZQyDwRGva%2F-LrxkT05WD18rb1BGLme%2FScreen%20Shot%202019-10-24%20at%203.32.58%20PM.png?alt=media\&token=a28359e9-3468-472d-8652-5647f447305f)

* Select the request method

![](https://3295177523-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lit4AWYuRQwOi31ApzH%2F-LrxYmIo5ooZQyDwRGva%2F-LrxhrgdTR--goTXhu-v%2FScreen%20Shot%202019-10-24%20at%203.21.52%20PM.png?alt=media\&token=9475fe52-e70b-4626-a276-757b6b06e7d3)

You can find more information about building the API in the documentation of the API provider. In our case, you can read API documentation of the ServiceNow REST API [here](https://developer.servicenow.com/app.do#!/rest_api_doc?v=madrid\&id=c_TableAPI). 

* Add the parameters (more information about the adding parameters are [here](/key-concepts/actions.md#adding-parameters-into-the-actions))

![](https://3295177523-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lit4AWYuRQwOi31ApzH%2F-LrxYmIo5ooZQyDwRGva%2F-Lrxkrmbf4NH9jD30gbi%2FScreen%20Shot%202019-10-24%20at%203.34.37%20PM.png?alt=media\&token=50c402dd-6a97-4a3c-9456-1c8fd3f118a0)

* Specify values for each parameter (more information about the adding parameters are [here](/key-concepts/actions.md#adding-values-into-parameters))

When you will finish, save your changes. Now your Action is ready for use in the Skills.

## Delete & Edit Actions 

If you want to delete or modify the action, you can go to the section Actions, find needed Action, and then open the settings of the Action.

![](https://3295177523-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lit4AWYuRQwOi31ApzH%2F-LrxYmIo5ooZQyDwRGva%2F-LrxhAbMRhVKpv-kpp3i%2FScreen%20Shot%202019-10-24%20at%203.18.45%20PM.png?alt=media\&token=372644c4-f98a-4173-95bb-103561c46377)

## Example of using ServiceNow action

{% content-ref url="/pages/-LrOUF1EYfQNLs0ikLDa" %}
[Create skill for ServiceNow](/how-to/create-skill-for-servicenow.md)
{% endcontent-ref %}