Few reasons to empower your ERP with Digital Assistant

Last Updated: 25.10.2019

Why we need integrate Digital Assistant with ERP?

Each corporate that using enterprise software (SAP, Microsoft Dynamics, Oracle), from one side, has business users that work with software every day and every day they faced different problems, and from another side, there is a Service Desk that responsible for solving users problems. Based on real data, we found that up to 35% of user queries refer to routine problems (simple errors), meaning companies spend millions of euros to cover routine work that can be automated using Artificial Intelligence.

Digital Assistant takes care of solving routine queries from the users and gives an opportunity for IT service desk employees dedicate time on innovation instead of performing routine work.

What does the process of working with Digital Assistant look like?

Business users can start communication with Digital Assistant by using text, voice, and image (print screen with the error), users can use different devices — mobile, tablet, PC. Digital Assistant can be available in any web browser and also in Skype for Business (in most cases corporates are using the Skype for business), and also can be integrated with any other messengers. Digital Assistant from another side can be combined with ERP (SAP, Oracle, Microsoft), incidents management tools (ServiceNow, remedy) and with any other 3rd party software.

Comparison of IT Service Desk vs Machine

To give a clear understanding in the value that a Digital Assistant can bring to the business, we have designed the next picture.

You can calculate the average cost for a routine query in your organization. Take all incidents for the past year and identify the most repeated ones. Take the information from the IT service desk about how much time they have spent to solve each routine query. As a result, you will get something between 1 (one) hour and 3 (three) hours — average time. Multiply the average time to the hourly wage, and you will get the price to solve routine query in your organization.

Why somebody should care?

Think about this:

if we can help internal business users solve their problems in a much faster way, if we can improve user experience in working with the sophisticated user interface of ERP we can Improve Productivity;

if we can reduce the cost needed for solving routine queries , we can save the money and spend them for innovation instead of covering routine work — Cost Saving;

if we can improve the productivity of business users and stop spending on routine work and more on innovations the overall efficiency of the company will grow;

With appreciation,

Andrii Rudchuk, CEO @ Hala.ai