With user management, you can create, confirm, and manage users accounts. With users roles, you can manage your users and their access to resources by assigning roles to users.
There are four roles available now:
User. Users with this role has access to the Hala Web Chat
Agent. Users with this role has access to the Hala Web Chat and to the Hala Live Agent functionality
Developer. Users with this role has access to the Hala Web Chat test mode.
Your users can sign in through a third-party identity provider (IdP). The user control manages the overhead of handling the tokens that are returned from OpenID Connect (OIDC) and SAML IdPs. Hala provides token handling and management for authenticated users from all identity providers, so your backend systems can standardize on one set of user pool tokens.
Go to the
User Management section and click
After entering the email, first name, last name, and roles click
You will get the notification that the user successfully added.
Hala will send the email from the email@example.com to the user email address regarding the registration.
The end-user should open the https://chat.hala.ai (in case you have added the user with the role
User) or link https://platform.hala.ai (in case you have added the user with the role
During the login user need to provide the email address and temporary password from the email. Then press
Then Hala will ask the user to provide the new password and confirm it.
Hala will send the email with account verification code
Enter the verification code from the email and