Skills usage and chat history

Last Updated: 25.10.2019

You can see the full list of Skills usage for a certain period, by selecting "Skills" on the top navigation bar or you can click "See more" on the Top 5 Skills.

The Skills usage overview includes a list of all skills that were used by the users for a specified period.

Date & Time - Display the date and time for the first message from the user for one particular skill

Date & Time represents the information about the first message of the user. If you want to see the date & time for all follow messages, you can click on "Details."

Skill Name - The name of the Skill

User Name - Full name of the user, who has executed the skill

Messages - The volume of the messages from the user during the skill execution

Status

Hala has four main statuses of the skill session: Completed, Current, Escaped, Error, andProcessing.

Status	Description
Completed	The skill was successfully executed by the users
Current	For example, the user asks something and then leave the conversation by closing the browser, or the user did not provide any message to the Hala response. It is the current session of the user that is not finished
Escaped	The status is showing that skill was started but for some reason not finished. For example, the user starts the conversation with Hala to reset the password and then ask to create a new purchase requisition by jumping to another skill. In other words, if the user in the middle of the Skill and then the user wants to start another Skill, you will see this status for the first skill. Also, this status can be triggered by the Refresh button in the chat interface
Error	System status shows you that something went wrong with the skill execution. It can be triggered because of the technical problem in connection with external application integration, or internal errors in Hala can trigger it. It will be assigned if other statuses not applicable
Processing	You will receive this status if you have started a skill, and according to the skill logic, you would need to get a response from the API. At the same time, you can begin another skill, and when the response from the API arrives at the previous skill will be completed. For example, you can use Hala workflow approval via email. Hala can send the email to the person with a request to approve or reject some action. So before this person approves or dismisses the action, your skill will have the status Processing. When the person will take action and provide the approve, then the skill will have the status Completed.

Details

The full conversation history between user and Hala can be view by clicking the button "Details." The conversation history includes information about each message from the user and from Hala.

Header information include next fields: Skill name, Full User name, status, date & time, and number of messages.

Below the header information, you can find blocks with messages from the User and from Hala. Each block has information about the date & time.